When can I expect to get my order?

We utilize the latest in on-demand manufacturing technology, so everything is made especially for you when you place an order. We utilize this tech because we care deeply about the environment. It helps reduce overall energy consumption, and eliminates overproduction and waste. It takes us a little bit longer this way, but we make sure each order is worth the wait. Normally, from order day to delivery at your door, no matter where you are, it’s about 3 weeks. Most of the time a little less.

For “Fun Stuff” items in our Shop, that’s not a pair of sneakers, the order delivery time is significantly faster. Normally 7 to 10 business days.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. Please be sure to include an accurate email address with your order and check your spam folder. If you have any questions about order tracking or the shipment please contact us by visiting our Contact page. Thank you!

What do I need to know about buying or using a gift card?

Gift cards are sold as unique digital codes and can only be used for online purchases. You can decide at the time of purchase to send the gift card immediately to the recipient or to yourself. It is instantaneous at checkout, so if you don't want the recipient to get it right away, we suggest sending it to yourself, and then forward the details to them later. Gift cards never expire. Gift cards are not subject to sales tax. When using a gift card, the full value of the gift card is always applied. More than one gift card can be used at checkout. It's not possible to partially redeem a gift card unless the order total is less than the gift card balance. You can pay for a pair of sneakers using both a gift card and a credit card at checkout if the full value of the gift card is less than the total cost of the order. Music Row Sneakers doesn’t create or ship physical gift cards. At checkout, a gift card’s value is subtracted from the order total, including taxes and shipping. Any unused amount of the gift card is retained on the card's available balance and can be used at a later time.

What should I do if I receive a damaged package and/or product?

We’re sorry if the package and/or product you ordered arrived damaged. Boxes are very likely to get a few bumps along the way, and that’s expected. But, there should never be anything wrong with your glorious sneaks. So, to help us resolve problems like this for you quickly, please email us at inspired@musicrowsneakers.com within seven days of your order’s delivery. Include detailed photos of the damaged package and product, your order number, and any other details you may have about your order. We will get back to you with a timely resolution by email and/or a phone call.

What should I do if my order appears to be missing?

Please help us serve you better and more quickly by first doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have or are holding your package for any reason.

• Contact your neighbors in case the package delivery person left the package with them.

If the shipping address was correct, and the package is not at the post office, or at your neighbor’s residence, please contact us with your order number at inspired@musicrowsneakers.com and we will help you.

What is your product exchange & credit policy?

Our products can be exchanged for another size or a credit by the original purchaser for any reason within 14 calendar days of delivery as long as we receive and approve the exchange or credit request in writing. Credit requests will be issued as shop credit.

Important: Please do not send products back until you have received our approval and necessary instructions in writing. Custom or personalized products are not eligible.

Most importantly, to ensure a smooth and quick exchange or credit, you must protect the product to ensure we receive the product back in new, as received condition, free of any wear, odors, marks, scuffs, stains, missing pieces, changes, or damage of any kind that would deem the product not able to be sold as new. This is required for the product, its original box, and all product packaging received by you at the time of delivery. Meeting this important criteria is paramount to a smooth and quick exchange or credit.

In our email communication with you, approving your request for an exchange or credit, we will include detailed instructions and the appropriate return mailing address to simplify the process.

You will be responsible to pay for return shipping costs and item insurance covering the full value of the return shipment’s contents.

When we receive tracking information and confirmation that the product is on its way back to us we will then initiate getting your new item ready for you. We will cover the cost of shipping the exchange to you. Credit will be issued after the item is received back and confirmed to be in “as new” condition.

How do I take care of my sneakers to make them last & look great?

Well, we’re so glad you asked. Visit our Sneaker Care page for tips and tricks on how to properly care for your sneaks. A link is included here.